"He's a straight-shooter, fair and honest. He listened. He picked up the phone almost every time we called him (which was a lot!), but if he missed a call he returned it promptly-- usually within just a few minutes."
Steve and Mary East of Churchville
integrity:
"the quality of being honest and fair"
Knowing how to build a house is important, but knowing how to treat people is even more important.
At Marshall Home Construction we endeavor to treat our customers as we would like to be treated. This means using fair business practices that
ensure that you know what you are getting for
the agreed upon price and that you are involved
in all major decision making for your project.
Unlike many home manufacturers who use "package" pricing, our contracts are very explicit and spell
out details about your project down to the number of television jacks and faucet brands. There will
be no surprises with us telling you, "No, that's not included." If you do make changes along the
way, the cost of those extra items will be discussed and documented before proceeding. If the
project costs more than estimated, we want to assure you that it will be because you wanted more
and not because we demanded more.
Treating people right also means responding quickly and
thoughtfully to their concerns and questions. Customers have Darrell's cell phone number and can
reach him most any time. Your concerns are our concerns.